Společnost iHerb byla založena v roce 1996 ve Spojených státech a poskytuje služby zákazníkům ve více než 180 zemích celého světa. Všechny objednávky iHerb jsou odesílány přímo z našich strategicky rozmístěných distribučních center v USA, Jižní Koreji, Hongkongu a Saúdské Arábii, čímž zajišťujeme rychlé a spolehlivé doručení.
General Information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Customs Information
For information about customs, import duties, etc., visit: Customs and Excise Department
Shipping
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
| Service Name | Tracking | Max Order Weight Limit | Storage Period |
|---|---|---|---|
| Climate Controlled Home Delivery | Full tracking available | 52LBS (24KG) | N/A |
| Global Air Locker with Tracking* | Full tracking available | 10LBS (4.5KG) | SF Express provides free storage for up to 24 hours for SF Express lockers and 48 hours for SF pickup stores. If your order is not collected within the free period, SF Express will charge a storage fee of HK$15 per day. |
| Global Air Home Delivery with Tracking* | Full tracking available | 22LBS (9.98KG) | N/A |
| SF Express Home Delivery | Full tracking available | 52LBS (24KG) | N/A |
| JD Express Home Delivery | Full tracking available | 22LBS (9.98KG) | N/A |
*If Global Air Home Delivery with Tracking is selected, iHerb will allocate the quickest and most affordable shipping carrier in your region (Shipping carriers available with the services include: JD Express or SF Express). With Global Air Locker with Tracking, iHerb will allocate the quickest and most affordable locker options for your choice. Once your order is ready for pickup from the pickup location/locker you select, the carrier will send a SMS with pickup instructions. When you select Climate Controlled Home Delivery SF Express will deliver your order in a climate- controlled vehicle kept between 17-22°C.
Shipping Company Contact Information
| SF Express | Email: [email protected] Phone: +852 27300273 CS Operation Hours: Monday-Friday 8:00-20:30 Saturday-Sunday (Holidays) 8:00-20:00 |
| JD Express | Email: [email protected] Phone: +852 2594 9618 CS Operation Hours: Monday-Sunday (Holidays) 8:00-20:30 |
Contact Us
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